Hospitality
Hotels, restaurants and food chains, with reviews from Google Maps and delivery apps in one view.
- Monitor guest satisfaction
- Optimize menus & services
- Boost your online reputation
A Tentechlabs product Customer review analytics
Every review, every platform. One clear picture.
BackedByData collects your reviews from Google Maps and delivery apps across every location, then shows you what customers love, what's going wrong, and what to fix first.
0Reviews analyzed
0Businesses
0Industries
Brings together reviews from
Google Maps
Uber Eats
DoorDash
SkipTheDishes
foodpanda
+ your social channels
Features
Everything you need to understand your customers.
Reviews are your largest source of customer feedback, and most businesses never read them all. BackedByData reads every one, refreshes daily, and turns them into dashboards you can act on.
Business overview
Your ratings, history and talking points at a glance.
See where every location stands today, how it got there, and what customers keep mentioning.
- Live reviews & ratingsYour average rating on every platform, updated daily.
- Rating by locationTrack each branch on its own and compare them side by side.
- Most-mentioned wordsThe positives and negatives your customers bring up most.
- Historical trendsSee how your ratings move over months, not just today.
Customer insights
Find out what drives customer decisions.
Go beyond star ratings. Break feedback down into the parts of your business customers actually care about.
- Most popular itemsThe products and dishes customers recommend most.
- Breakdown by business areaService, quality, price, cleanliness: see what's strong and what needs work.
- Spending patternsUnderstand how much customers spend so you can serve them better.
Consolidated analysis
Monitor every location from one place.
Whether you run two stores or two hundred, see all of them in a single dashboard, from anywhere.
- All your apps in one placeGoogle Maps and delivery-app reviews, combined automatically.
- Map viewSee how each area performs on a live map.
- Feedback by branchRead every review for any location in one click.
Social media
Manage your social presence alongside your reviews.
Keep an eye on your latest mentions and respond quickly, with all your platforms connected in one place.
- Latest mentionsSee what people are saying about you as it happens.
- Create new postsPublish to your channels without switching tools.
- Built for any sizeFrom a local grocery store to a restaurant chain or a national sports club.
Reply
Reply to customers quickly, from one inbox.
Show customers they're heard. Reply to reviews directly from BackedByData, without logging in to every platform.
- Reply directly to Google reviewsRespond to feedback and concerns in seconds.
- Make customers feel valuedQuick replies help turn a bad review into a returning customer.
Threat detection
Catch rising issues before they hurt your brand.
BackedByData flags growing complaints automatically, so you can deal with a problem at one location before it spreads into your reputation.
- Spot problems earlySee rising complaint trends with a single click.
- Act fastKnow exactly what's wrong and where, so you can fix it quickly.
How it works
Up and running without any IT project.
There's nothing for you to install or integrate. We connect your platforms, build your dashboard, and keep it up to date for you.
01 — Connect
Tell us where you're listed
Share your locations and the platforms you're on, such as Google Maps and delivery apps. We do the setup.
02 — Analyze
We read every review
BackedByData collects and analyzes your reviews every day and builds a dashboard tailored to your business.
03 — Act
You make better decisions
See what to fix, what to promote and which locations need attention, then reply to customers straight away.
Industries
Built for businesses that live on their reviews.
If your customers leave reviews, BackedByData can turn them into a competitive advantage, whatever your industry.
Retail
Pharmacies, clothing and grocery stores, gas stations and e-commerce.
- Understand customer preferences
- Refine products & inventory
- Increase repeat business
Health & Fitness
Gyms and clubs focused on member experience and retention.
- Track member satisfaction
- Tailor classes & facilities
- Improve retention rates
And more
Transport, airlines, technology companies and large enterprises handling high volumes of feedback.
- Passenger & user feedback
- Multi-channel analysis
- Protect your brand at scale
Pricing
Simple monthly plans. No setup project.
Choose the plan that fits today and upgrade as you grow. Need something bespoke? We'll build it for you.
Standard
Everything you need to understand your Google reviews.
$100/ month
- Customized dashboard
- Google Maps review analytics
- Updated daily
- Google Maps review replies
- Mobile & delivery app integration
- Custom features & requests
Plus
Most popularAdd replies and delivery-app reviews to see the full picture.
$150/ month
- Customized dashboard
- Google Maps review analytics
- Updated daily
- Google Maps review replies
- Mobile & delivery app integration
- Custom features & requests
Advanced
The complete platform, tailored to your business.
$200/ month
- Customized dashboard
- Google Maps review analytics
- Updated daily
- Google Maps review replies
- Mobile & delivery app integration
- Custom features & requests
Running many locations or need enterprise features? Talk to us about a custom plan.
Book a demo
See your own reviews in BackedByData.
Tell us about your business and we'll walk you through a demo of what BackedByData can show you.
- Emailinfo@tentechlabs.com
- Phone+1 (647) 492-6115
- OfficeCrown Street, Lincoln, ON L0R 1B4, Canada